Terms & Conditions

General Terms Applicable to All Packages

Operating Hours & Case Processing Policy

Operating Hours.

Public Holidays: Closed (unless otherwise announced). All times shown are Pakistan Standard Time (PST).

Case Submission & Processing. Cases submitted during operating hours will be processed according to the turnaround time of the selected service package. Any case received after 5:30 PM (PST), or on weekends or public holidays, will be considered as received on the next working day. The applicable turnaround time and service commitment will commence from the next business day.

Cases Submitted Through the Befiler App & Website. The turnaround time will only begin once the customer has fully completed and submitted (DIY) the required information and documents, all mandatory details and supporting documents have been uploaded, and the case has been successfully received in Befiler’s system. Partially completed applications, saved drafts, or cases awaiting customer information or documents shall not be treated as submitted cases and will not qualify for any service turnaround commitment.

Customer Delays. If additional information, clarification, or documents are required from the customer during processing, the service timeline will remain paused until the requested information is received.

Exceptional Circumstances. In rare situations beyond Befiler’s reasonable control, including but not limited to FBR system downtime, third-party service interruptions, regulatory changes, force majeure events, or technical failures, processing timelines may be reasonably extended. Customers will be informed where such delays materially affect their case.

Accuracy of Information

The client is fully responsible for the correctness and completeness of all information and documents. False, incomplete, or misleading information may result in incorrect filing, FBR notices, penalties, or legal consequences.

No Guarantee of Refund or Tax Benefit

Our fee covers professional assistance in preparing and filing the tax return. We do not guarantee any refund, tax adjustment, exemption, approval, or specific financial benefit.

FBR Portal & Third-Party Delays

Delays caused by FBR portal downtime, system errors, maintenance, banking delays, government holidays, or third-party platforms are not considered service delays from our side.

Client Approval

Where required, the client will be asked to review and confirm return details before final submission. Once approved, responsibility for the submitted information rests with the client.

Additional Charges

Additional charges apply for services outside the selected package, including:

1. FBR notice reply
2. Audit support
3. Refund follow-up
4. Wealth reconciliation
5. Multiple income source analysis
6. Business accounts review
7. Sales tax filing
8. Company tax filing
9. Bookkeeping or accounting work
10. Prior-year return correction or revision

Communication

The client must remain available via registered phone, WhatsApp, email, or portal. Communication delays may delay the filing process.

Confidentiality

Client information is kept confidential and used solely for tax filing, compliance, and related services.

Service Completion

The service is considered complete once the tax return is filed, or when the client fails to provide required information despite repeated follow-up.

Right to Refuse Service

We reserve the right to refuse or discontinue any case if the client provides false information, withholds documents, requests illegal tax treatment, or behaves abusively toward staff.

Governing Understanding

These Terms & Conditions clarify service scope, client responsibilities, processing timelines, and service limitations. Clients are advised to read and understand the selected package before making payment.

Government Affiliation and Independent Service Disclosure

Befiler is an independent, privately owned professional-services platform incorporated in Pakistan as a private limited company. Befiler is not a government department and is not affiliated with, operated by, endorsed by, or officially appointed by the Federal Board of Revenue (FBR), Sindh Revenue Board (SRB), Securities and Exchange Commission of Pakistan (SECP), or any other government authority.

Befiler provides paid professional assistance with the preparation and submission of tax returns, registration applications, and related compliance documents based on the information, consent, and authorization provided by the customer.

Befiler does not issue government registrations, identification numbers, certificates, approvals, or official documents. All such registrations, documents, approvals, acceptances, rejections, and processing timelines are determined solely by the relevant government authority.

Customers may submit their returns or applications directly through the relevant government portal without using Befiler. Fees paid to Befiler are professional service fees and are separate from government fees, taxes, challans, or other statutory charges unless expressly stated otherwise.

Customers are responsible for providing accurate and complete information and for reviewing and approving their documents before submission. Befiler does not guarantee approval, registration, filer status, processing time, tax outcome, or acceptance by any government authority.

By using Befiler’s services, the customer authorizes Befiler to process the provided information and assist with submission of the requested return or application in accordance with Befiler’s Terms and Conditions and Privacy Policy.

100% On-Time Filing Guarantee

At Befiler, we understand the importance of filing your tax return on time. Our experienced tax consultants and technology-driven processes are designed to ensure every return is prepared accurately and submitted before the applicable deadline. To demonstrate our commitment, we proudly offer our 100% On-Time Tax Filing Guarantee.

Our Promise. If you purchase a tax filing service from Befiler, we will make every reasonable effort to prepare and submit your tax return before the applicable filing deadline. If Befiler is unable to file your tax return on time due solely to reasons within Befiler’s reasonable control, we will:

• File your tax return at no additional service charge.
• Refund 100% of the service fee paid for the affected tax filing service.

Eligibility. To qualify for this guarantee, you must:

• Complete the information form shared by Befiler.
• Provide accurate, complete, and truthful information requested by our team.
• Respond to any clarification or approval requests required to complete your return.

Cases Submitted After 15 September. While the vast majority of cases submitted after 15 September are still filed before the applicable deadline, the 100% On-Time Filing Guarantee does not apply to tax filing services purchased or substantially completed after this date due to the significant increase in filing volume during the final weeks of the tax season.

In the unlikely event that a return cannot be filed before the applicable deadline, Befiler will, where appropriate and permitted by FBR regulations, seek an extension on the customer’s behalf and continue working until the tax return has been successfully filed.

Exclusions. This guarantee does not apply where delays arise from:

• Incomplete, inaccurate, false, or misleading information provided by the customer.
• Failure to complete the information form or respond to Befiler’s requests.
• Delays in providing required approvals or confirmations.
• Technical issues, outages, maintenance, or service interruptions affecting FBR or any government authority.
• Changes in tax laws, FBR procedures, filing requirements, or regulatory decisions.
• Force majeure events or circumstances beyond Befiler’s reasonable control, including internet outages, natural disasters, strikes, civil unrest, or other unforeseen events.

Refund Policy. Where this guarantee applies, Befiler will refund 100% of the service fee paid for the affected tax filing service. The refund applies only to the service fee paid to Befiler and does not include:

• Government taxes, duties, penalties, or surcharges.
• Third-party charges.
• Any financial loss, business loss, indirect damages, or consequential damages.

Our Commitment. Even where a refund becomes payable under this policy, Befiler will continue working on your case until your tax return has been successfully prepared and submitted. Our objective is not only to process tax returns but to ensure every customer receives professional, accurate, and dependable tax filing assistance.

Amendments. Befiler reserves the right to amend, update, or withdraw this policy at any time. Any changes will apply prospectively and will not affect guarantees already applicable to services purchased before the effective date of such changes.

1. Essential Tax Filing — Rs. 3,900

Service Scope

Includes preparation and filing of the client’s annual income tax return. Suitable for salaried individuals, freelancers, and small business owners with routine income and tax matters.

Processing Timeline

Approximately 48 hours to 5 working days. The timeline starts only after all of the following are met:

1. Full payment is received.
2. All required documents and information are submitted.
3. All pending queries from our tax team are resolved.

Client Responsibility

The client must provide correct, complete, and timely information including income details, tax deductions, bank statements, salary certificates, tax challans, wealth statement details, and any other required documents. Delays in providing information will delay the filing.

Revisions & Corrections

Errors on our part are corrected at no extra charge. Revisions required due to incomplete, incorrect, or late client information may attract additional charges.

Exclusions

Does not include financial advisory, tax planning, audit reply, FBR notice handling, refund follow-up, bookkeeping, reconciliation, or face-to-face consultation unless separately charged.

Refund Policy

Once the filing process has started, the service fee is non-refundable. Failure to provide required documents does not entitle the client to a refund.

Disclaimer

The client remains fully responsible for the accuracy, legality, and completeness of information submitted to FBR. We do not guarantee refunds, reduced tax liability, or FBR approval.

2. Priority Tax Filing — Rs. 5,500

Service Scope

Priority cases are placed ahead of regular cases and handled on a priority basis. Suitable for clients who require urgent or faster processing.

Processing Timeline

Approximately 24 to 48 hours. The priority timeline starts only after:

1. Full payment is received.
2. All required documents and information are submitted.
3. No major clarification or document is pending from the client.
4. FBR portal and related systems are operational.

Priority Handling

Priority Filing means priority processing — not guaranteed completion if the client delays documents, provides incomplete information, or if the FBR system is unavailable or under maintenance.

Client Responsibility

The client must remain available for quick communication. Any delay in responding to queries will affect the 24 to 48-hour timeline.

Revisions & Corrections

Errors on our part are corrected at no extra charge. Client-side errors may result in additional charges and processing time.

Exclusions

Does not include tax planning, audit support, FBR notice reply, refund follow-up, bookkeeping, reconciliation, or senior consultant meetings unless separately charged.

Refund Policy

Non-refundable once the case has been assigned or work has started. Delays caused by the client, FBR downtime, or third-party issues do not qualify for a refund.

Disclaimer

Priority Filing is a priority service — not a guarantee of tax refund, tax reduction, or FBR approval. The client remains responsible for the accuracy of all submitted information.

3. Premium Consultant Filing — Rs. 14,500

Service Scope

A premium consultation and filing service where a senior consultant personally assists the client via Zoom or in-person meeting. This package includes:

1. Review of the client’s tax profile.
2. Discussion of income, assets, expenses, and tax position.
3. Assistance in improving and managing the tax return.
4. Guidance on personal financial and tax management.
5. Preparation and filing of the annual income tax return.
6. Professional recommendations for ongoing tax compliance.

Consultation Mode

Conducted via Zoom or in person, subject to appointment availability. Scheduled after payment confirmation and receipt of basic information.

Appointment & Rescheduling

The client must attend the scheduled session on time. Rescheduling requires at least 24 hours’ prior notice. Missed appointments without notice may be treated as completed or incur rescheduling charges.

Processing Timeline

Depends on meeting outcome, document completion, and case complexity. Filing proceeds after:

1. Consultation is completed.
2. Required documents are provided.
3. Final information is confirmed by the client.
4. Any pending clarification is resolved.

Client Responsibility

The client must provide accurate and complete information covering income, assets, liabilities, bank accounts, investments, business income, salary, property, vehicles, foreign income, and tax deductions. All advice and return preparation is based on the information shared.

Advisory Limitation

This package provides tax filing assistance and general tax management guidance. It does not include legal representation, audit proceedings, litigation, FBR notice replies, refund recovery, bookkeeping, SECP matters, or court/legal matters unless separately agreed and charged.

Senior Consultant Availability

A senior consultant personally guides the client; documentation, return preparation, and follow-up may be assisted by the internal tax team under supervision.

Revisions & Corrections

Errors on our part are corrected at no extra charge. Revisions due to incomplete, incorrect, or later-disclosed client information may attract additional charges.

Refund Policy

Non-refundable once the consultation is scheduled, conducted, or work has started. No refund if the client fails to attend, delays documents, or does not cooperate in completing the process.

Disclaimer

Professional guidance is provided based on client-supplied information. We do not guarantee any specific refund, tax reduction, or FBR approval. The client is fully responsible for the authenticity and accuracy of all information submitted.