Process Policy

1. Service Turnaround Times

All timelines begin only after full payment is received and all required documents are submitted by the client.

2. How the Process Works

3. Consultation Process (Premium Package Only)

• A Zoom or in-person meeting is scheduled after payment confirmation and receipt of basic information.
• The client must attend the scheduled appointment on time.
• Rescheduling requires at least 24 hours’ prior notice.
• Missed appointments without notice may be treated as completed or may attract rescheduling charges.
• A senior consultant personally guides the client; the internal team assists with documentation and filing under supervision.

4. Information Submission Policy

The accuracy and completeness of submitted information is the client’s sole responsibility. Befiler prepares and files returns strictly based on information provided.

• Incomplete, incorrect, or delayed information will pause or extend the turnaround timeline.
• The client must remain reachable via registered phone, WhatsApp, email, or the Befiler portal throughout the process.
• Submitting false or misleading information may result in incorrect filing, FBR notices, penalties, or legal consequences for which Befiler holds no liability.

5. Revisions & Corrections Policy

• Error by Befiler: Resolved at no additional charge.
• Error by Client: Corrections due to incomplete, incorrect, hidden, or late client information may attract additional charges and processing time.

6. Refund Policy

• Service fees are non-refundable once work has begun or the case has been assigned.
• Essential package: No refund once the filing process has started.
• Priority package: No refund once the case has been assigned to the team.
• Premium Consultant package: No refund once the consultation is scheduled, conducted, or work has started.
• Delays caused by incomplete documents, late client response, FBR portal downtime, or third-party issues do not qualify for a refund.

7. FBR Portal & Third-Party Delays

Befiler is not responsible for delays caused by:

• FBR portal downtime, system errors, or maintenance
• Government holidays or public announcements
• Internet or banking infrastructure issues
• Any other third-party platform or regulatory body delay

Befiler will resume processing as soon as systems are restored and will keep the client informed.

8. Exclusions Across All Packages

Unless separately agreed and charged, the following are not included in any standard package:

• FBR notice reply or audit support
• Tax refund follow-up
• Wealth reconciliation
• Bookkeeping or accounting cleanup
• Sales tax or company tax filing
• Prior-year return correction
• Legal representation or court matters
• SECP or business registration matters
• Business restructuring or financial advisory

9. Confidentiality

All client information is kept strictly confidential and used solely for tax filing, compliance, and related services. We do not share client data with third parties except where required by law.

10. Right to Refuse or Discontinue Service

Befiler reserves the right to refuse, hold, or discontinue any case if:

• The client provides false or misleading information
• Required documents are withheld despite follow-up
• The client requests illegal or non-compliant tax treatment
• The client is unresponsive for an unreasonable period
• There is misconduct or abusive behaviour toward Befiler staff

In such cases, the service fee will not be refunded.

11. Service Completion

A service is considered complete when:

• The income tax return has been prepared and successfully filed with FBR, or
• The client has failed to provide required information despite repeated follow-up by our team.